- What is SupportPassion all about?
SupportPassion.com is an international Customer Support Company which provides website, hosting, application and server management support for its clients. Its services include:
- Server Management
- Web Hosting Support
- Website Support
- Product and Application Support
To find out more about the services please visit our packages page.
- Who should be interested in the services of SupportPassion?
As SupportPassion provides support to a wide range of services, there are great chances that SupporPassion should be of interest to you. Our services are beneficial for…
- Web masters
- Web host owners
- Software houses
- Why should I outsource support to SupportPassion?
Today, customer support has become more important than ever! It is what helps retain customers and attract new ones. Customer support can be exactly what you need o give you an edge in competitive industry. However, it is likely that as a constantly expanding company, you do not have sufficient specialized resources to dedicate towards the customer support service. It is then, time to pay special attention towards this very very crucial sector. You do not want to loose customers by not answering their queries, or making them feel un-important and unattended. Reduce the burden on your in-house staff and optimize your limited resources by outsourcing your complete customer support to SupportPassion.com. Remember, that you can not satisfy customers by FAQs alone. They want interactive communication and instant responses.
- What makes SupportPassion unique?
We offer the most customized outsourcing support services. Our technical, trained professional support staff excel in providing highly specialized support services in all domains. They are friendly in their interaction and provide patient and sincere support which make them a great choice for you to hand over your precious customers to. Their compelling dedication to excellence will ensure that your customers always have a knowledgeable support person to answer the phone, reply emails and have live chat with no matter what time of day or night it is! This is a great chance for you to win your customers’ loyalty… through SupportPassion.com for this is where we provide support with passion.
- But wouldn’t my clients know that they are not getting support directly from my company?
Nopes! That’s what we call transparent support. All the time, while we take care of your customers, they will never get the feeling that you have actually outsourced your customer support.
- What can SupportPassion do for me?
SupportPassion’s services will include the following
- 24 X 7 Support
- Transparent service
- Affordable service
- Timely responses to customer queries
- Technical, friendly and patient staff
- Use of latest techniques to facilitate prompt replies
- What is your response time?
We have a 10 min average response time while 20 minutes is guaranteed.
Telephone calls will have a 2 minute response time at max and email or ticket system will have a 20 minute response time.
We at SupportPassion realize how crucial time is in today’s fast paced world and how much response lags can irritate customers. That’s why, following the above deadlines is one of our top priorities and what makes us a success.
- Are there any promotions I can avail?
Yes! There’s a lovely promotion that all new customers of SupportPassion can benefit from. SupportPassion.com has struck a deal with desklance.com to provide free ticket software to all our new clients. Desklance.com developed this software in the span of two years which is now an increasingly popular, in-demand software. Once you have the free license, then your clients can conveniently create tickets and our support experts can respond accordingly. In this way, you have a great ticket system which is professional and easy to manage. What’s more is that the hosted version will enable your clients to be always in touch with you even if your site is down in a transparent manner. You will be all set to go as soon as you get this wonderful package with built in ticket systems, live chat system, trouble shooters, FAQs, newsletter software etc. The desklance software provides free templates so that you can customize it and your visitors feel as if they are on your site and not on desklance.com.
- For how long will I be able to enjoy the promotion?
You can enjoy the desklance promotion for as long as you are customers of SupportPassion.
- Do you provide support in languages besides English?
At the moment, we provide support in English only.
- How do I place the order?
You simply need to sign in to your customer account (make one at supportpassion.com now if you haven’t already). Then simply click the service you are interested. After selecting the package that suits you best, simply follow the easy instructions. The customer account you make at the time of ordering is important as this will facilitate all future correspondence between us.
- What are the payment methods you accept?
We accept credit cards through metacharge and paypal. Please note that we do not accept money order and cheques.
